Fulfillment Policy

Effective Date: Date of Invoice Paid

Business Name: Emily Kresnicka LLC
Business Address: 411 Schmitt Lane, Germantown Hills, IL 61548
Email: emily@emilykresnicka.com

1. Overview

Emily Kresnicka LLC provides marketing consulting, strategy, design, and implementation services. Because these services are customized and often involve client collaboration, fulfillment timelines and deliverables may vary.

2. Service Fulfillment Timeline

Upon receipt of payment and any required onboarding materials from the client, work will begin as outlined in the service agreement or proposal. Standard fulfillment timelines are as follows (unless otherwise specified):

  • Strategy Sessions & Consulting: within 5 business days of scheduling

  • Marketing Plan or Funnel Buildout: 10–20 business days depending on scope

  • Ad Campaign Setup: within 7–10 business days after receiving assets

  • Ongoing Management Services: start on the date agreed upon in the contract

You’ll be provided with a clear project timeline once your service begins.

3. Delivery of Services

All services are delivered digitally through secure file sharing, email, Zoom, or client project portals (e.g., Google Drive, Notion, etc.). No physical goods are shipped.

4. Revisions & Adjustments

Revisions are included as outlined in your custom service agreement. Additional revisions outside the agreed scope may incur an additional fee and timeline adjustment.

5. Refunds & Cancellations

Due to the nature of our work, all payments are final and non-refundable once work has begun. If you wish to cancel your service before work has started, please notify us within 24 hours of purchase.

6. Client Responsibilities

Clients are expected to provide necessary materials (logos, brand guidelines, access to platforms, etc.) in a timely manner. Delays in fulfillment due to missing or delayed information are not the responsibility of Emily Kresnicka LLC.

7. Contact

If you have any questions about your service or fulfillment status, please email emily@emilykresnicka.com and we’ll respond within 2 business days.